Dixon Matthew & Toman Nick. (2013). Effortless Experience: Conquering the new battleground for customer loyalty. Porfolio / Penguin Books.
Citazione stile Chigago Style (17a edizione)Dixon Matthew e Toman Nick. Effortless Experience: Conquering the New Battleground for Customer Loyalty. London: Porfolio / Penguin Books, 2013.
Citatione MLA (9a ed.)Dixon Matthew e Toman Nick. Effortless Experience: Conquering the New Battleground for Customer Loyalty. Porfolio / Penguin Books, 2013.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.