Citação norma APA

Dixon Matthew & Toman Nick. (2013). Effortless Experience: Conquering the new battleground for customer loyalty. Porfolio / Penguin Books.

Citação norma Chicago

Dixon Matthew and Toman Nick. Effortless Experience: Conquering the New Battleground for Customer Loyalty. London: Porfolio / Penguin Books, 2013.

Citação norma MLA

Dixon Matthew and Toman Nick. Effortless Experience: Conquering the New Battleground for Customer Loyalty. Porfolio / Penguin Books, 2013.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.