Cita APA (7th ed.)

Gentle Michael. (2002). CRM Project Management Handbook: Building realistic expectations and managing risk. Kongan Page Ltd.

Cita Chicago (17th ed.)

Gentle Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kongan Page Ltd, 2002.

Cita MLA (9th ed.)

Gentle Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kongan Page Ltd, 2002.