APA način citiranja (7. izdanje)

Gentle Michael. (2002). CRM Project Management Handbook: Building realistic expectations and managing risk. Kongan Page Ltd.

Čikaški stil citiranja (17. izdanje)

Gentle Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kongan Page Ltd, 2002.

MLA način citiranja (9. izdanje)

Gentle Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kongan Page Ltd, 2002.