Gentle Michael. (2002). CRM Project Management Handbook: Building realistic expectations and managing risk. Kongan Page Ltd.
Chicagoスタイル(17版)引用形式Gentle Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kongan Page Ltd, 2002.
MLA(9版)引用形式Gentle Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kongan Page Ltd, 2002.
警告: この引用は必ずしも正確ではありません.