Gentle Michael. (2002). CRM Project Management Handbook: Building realistic expectations and managing risk. Kongan Page Ltd.
Chicago (17e ed.) BronvermeldingGentle Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kongan Page Ltd, 2002.
MLA (9e ed.) BronvermeldingGentle Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kongan Page Ltd, 2002.
Let op: Deze citaties zijn niet altijd 100% accuraat.