Cita APA (7a ed.)

Bella Chip R. & Zebke Ron. (2007). Managing Knock Your Socks off Service. American Management Association.

Cita Chicago Style (17a ed.)

Bella Chip R. y Zebke Ron. Managing Knock Your Socks off Service. NewYork: American Management Association, 2007.

Cita MLA (9a ed.)

Bella Chip R. y Zebke Ron. Managing Knock Your Socks off Service. American Management Association, 2007.