Bella Chip R. & Zebke Ron. (2007). Managing Knock Your Socks off Service. American Management Association.
Citación estilo ChicagoBella Chip R. and Zebke Ron. Managing Knock Your Socks off Service. NewYork: American Management Association, 2007.
Cita MLABella Chip R. and Zebke Ron. Managing Knock Your Socks off Service. American Management Association, 2007.
Warning: These citations may not always be 100% accurate.