Bella Chip R. & Zebke Ron. (2007). Managing Knock Your Socks off Service. American Management Association.
Chicagoスタイル(17版)引用形式Bella Chip R. , Zebke Ron. Managing Knock Your Socks off Service. NewYork: American Management Association, 2007.
MLA(9版)引用形式Bella Chip R. , Zebke Ron. Managing Knock Your Socks off Service. American Management Association, 2007.
警告: この引用は必ずしも正確ではありません.