Bella Chip R. & Zebke Ron. (2007). Managing Knock Your Socks off Service. American Management Association.
芝加哥风格引文Bella Chip R. 与 Zebke Ron. Managing Knock Your Socks off Service. NewYork: American Management Association, 2007.
MLA引文Bella Chip R. 与 Zebke Ron. Managing Knock Your Socks off Service. American Management Association, 2007.
警告：这些引文格式不一定是100％准确.