Παραπομπή σε μορφή APA (7η εκδ.)

Peppers Don & Rogers Martha. (2005). Return On Customer: Creating maximum value from your scarcest resource. Currency Books & Doubleday Books.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Peppers Don και Rogers Martha. Return On Customer: Creating Maximum Value from Your Scarcest Resource. NewYork ,USA: Currency Books & Doubleday Books, 2005.

Παραπομπή σε μορφή MLA (9th εκδ.)

Peppers Don και Rogers Martha. Return On Customer: Creating Maximum Value from Your Scarcest Resource. Currency Books & Doubleday Books, 2005.