APA-ийн эшлэл(7 дахь хэвлэлт)

Peppers Don & Rogers Martha. (2005). Return On Customer: Creating maximum value from your scarcest resource. Currency Books & Doubleday Books.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Peppers Don ба Rogers Martha. Return On Customer: Creating Maximum Value from Your Scarcest Resource. NewYork ,USA: Currency Books & Doubleday Books, 2005.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Peppers Don ба Rogers Martha. Return On Customer: Creating Maximum Value from Your Scarcest Resource. Currency Books & Doubleday Books, 2005.