APA (7 ম সংস্করণ) উদ্ধৃতি

Brown Stanley A. (2000). Customer Relationship Management: A strategic imperative in the world of e-business. John Wiley & Sons Canada ,Ltd.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. Caanda: John Wiley & Sons Canada ,Ltd, 2000.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. John Wiley & Sons Canada ,Ltd, 2000.