Cita APA (7th ed.)

Brown Stanley A. (2000). Customer Relationship Management: A strategic imperative in the world of e-business. John Wiley & Sons Canada ,Ltd.

Cita Chicago (17th ed.)

Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. Caanda: John Wiley & Sons Canada ,Ltd, 2000.

Cita MLA (9th ed.)

Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. John Wiley & Sons Canada ,Ltd, 2000.