Brown Stanley A. (2000). Customer Relationship Management: A strategic imperative in the world of e-business. John Wiley & Sons Canada ,Ltd.
Citace podle Chicago (17th ed.)Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. Caanda: John Wiley & Sons Canada ,Ltd, 2000.
Citace podle MLA (9th ed.)Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. John Wiley & Sons Canada ,Ltd, 2000.
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