Brown Stanley A. (2000). Customer Relationship Management: A strategic imperative in the world of e-business. John Wiley & Sons Canada ,Ltd.
Dyfyniad Arddull ChicagoBrown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. Caanda: John Wiley & Sons Canada ,Ltd, 2000.
Dyfyniad MLABrown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. John Wiley & Sons Canada ,Ltd, 2000.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.