Παραπομπή σε μορφή APA (7η εκδ.)

Brown Stanley A. (2000). Customer Relationship Management: A strategic imperative in the world of e-business. John Wiley & Sons Canada ,Ltd.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. Caanda: John Wiley & Sons Canada ,Ltd, 2000.

Παραπομπή σε μορφή MLA (9th εκδ.)

Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. John Wiley & Sons Canada ,Ltd, 2000.