Brown Stanley A. (2000). Customer Relationship Management: A strategic imperative in the world of e-business. John Wiley & Sons Canada ,Ltd.
Цитирование в стиле Чикаго (17-е изд.)Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. Caanda: John Wiley & Sons Canada ,Ltd, 2000.
Цитирование MLA (9-е изд.)Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. John Wiley & Sons Canada ,Ltd, 2000.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.