APA-referens (7:e uppl.)

Brown Stanley A. (2000). Customer Relationship Management: A strategic imperative in the world of e-business. John Wiley & Sons Canada ,Ltd.

Chicago-referens (17:e uppl.)

Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. Caanda: John Wiley & Sons Canada ,Ltd, 2000.

MLA-referens (9:e uppl.)

Brown Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-business. John Wiley & Sons Canada ,Ltd, 2000.