Cita APA (7th ed.)

Bliss Jeanne. (2006). Chief Customer Officer: Getting past lip service to passionate action. Jossey Bass A Wiley.

Cita Chicago (17th ed.)

Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. San Francisco: Jossey Bass A Wiley, 2006.

Cita MLA (9th ed.)

Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. Jossey Bass A Wiley, 2006.