Bliss Jeanne. (2006). Chief Customer Officer: Getting past lip service to passionate action. Jossey Bass A Wiley.
Style de citation Chicago (17e éd.)Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. San Francisco: Jossey Bass A Wiley, 2006.
Style de citation MLA (9e éd.)Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. Jossey Bass A Wiley, 2006.
Attention : ces citations peuvent ne pas être correctes à 100%.