Bliss Jeanne. (2006). Chief Customer Officer: Getting past lip service to passionate action. Jossey Bass A Wiley.
Lua i Stíl Chicago (17ú heag.)Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. San Francisco: Jossey Bass A Wiley, 2006.
Lua MLA (9ú heag.)Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. Jossey Bass A Wiley, 2006.
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