Bliss Jeanne. (2006). Chief Customer Officer: Getting past lip service to passionate action. Jossey Bass A Wiley.
Цитирование в стиле Чикаго (17-е изд.)Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. San Francisco: Jossey Bass A Wiley, 2006.
Цитирование MLA (9-е изд.)Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. Jossey Bass A Wiley, 2006.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.