Bliss Jeanne. (2006). Chief Customer Officer: Getting past lip service to passionate action. Jossey Bass A Wiley.
芝加哥风格引文Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. San Francisco: Jossey Bass A Wiley, 2006.
MLA引文Bliss Jeanne. Chief Customer Officer: Getting Past Lip Service to Passionate Action. Jossey Bass A Wiley, 2006.
警告：这些引文格式不一定是100％准确.