APA aipamena

Woodcock Neil & Stone Merlin. (2003). Customer Management Scorecard: Managing CRM for profit. Kogan Page Publisher.

Chicago Style aipamena

Woodcock Neil and Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. London: Kogan Page Publisher, 2003.

MLA aipamena

Woodcock Neil and Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. Kogan Page Publisher, 2003.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.