APA način citiranja (7. izdanje)

Woodcock Neil & Stone Merlin. (2003). Customer Management Scorecard: Managing CRM for profit. Kogan Page Publisher.

Čikaški stil citiranja (17. izdanje)

Woodcock Neil i Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. London: Kogan Page Publisher, 2003.

MLA način citiranja (9. izdanje)

Woodcock Neil i Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. Kogan Page Publisher, 2003.