APA (7 ম সংস্করণ) উদ্ধৃতি

Richard Darlene D. (2002). Customer Response Management Handbook: Building, rebuilding and improving your results. Tata McGraw Hill Publishing com Ptd.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Richard Darlene D. Customer Response Management Handbook: Building, Rebuilding and Improving Your Results. New Dehli, India: Tata McGraw Hill Publishing com Ptd, 2002.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Richard Darlene D. Customer Response Management Handbook: Building, Rebuilding and Improving Your Results. Tata McGraw Hill Publishing com Ptd, 2002.