Richard Darlene D. (2002). Customer Response Management Handbook: Building, rebuilding and improving your results. Tata McGraw Hill Publishing com Ptd.
Style de citation Chicago (17e éd.)Richard Darlene D. Customer Response Management Handbook: Building, Rebuilding and Improving Your Results. New Dehli, India: Tata McGraw Hill Publishing com Ptd, 2002.
Style de citation MLA (9e éd.)Richard Darlene D. Customer Response Management Handbook: Building, Rebuilding and Improving Your Results. Tata McGraw Hill Publishing com Ptd, 2002.
Attention : ces citations peuvent ne pas être correctes à 100%.