APA način citiranja (7. izdanje)

Richard Darlene D. (2002). Customer Response Management Handbook: Building, rebuilding and improving your results. Tata McGraw Hill Publishing com Ptd.

Čikaški stil citiranja (17. izdanje)

Richard Darlene D. Customer Response Management Handbook: Building, Rebuilding and Improving Your Results. New Dehli, India: Tata McGraw Hill Publishing com Ptd, 2002.

MLA način citiranja (9. izdanje)

Richard Darlene D. Customer Response Management Handbook: Building, Rebuilding and Improving Your Results. Tata McGraw Hill Publishing com Ptd, 2002.