APA-ийн эшлэл(7 дахь хэвлэлт)

Richard Darlene D. (2002). Customer Response Management Handbook: Building, rebuilding and improving your results. Tata McGraw Hill Publishing com Ptd.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Richard Darlene D. Customer Response Management Handbook: Building, Rebuilding and Improving Your Results. New Dehli, India: Tata McGraw Hill Publishing com Ptd, 2002.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Richard Darlene D. Customer Response Management Handbook: Building, Rebuilding and Improving Your Results. Tata McGraw Hill Publishing com Ptd, 2002.