APA način citiranja (7. izdanje)

Gordman Robert. (2006). Must-Have Customer: 7 steps to winning the customer you haven't got. Truman Talley Books St.Martin Press.

Čikaški stil citiranja (17. izdanje)

Gordman Robert. Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got. NewYork: Truman Talley Books St.Martin Press, 2006.

MLA način citiranja (9. izdanje)

Gordman Robert. Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got. Truman Talley Books St.Martin Press, 2006.