Barner James G. (2006). Build Your Customer Strategy: A guide to creating profitable customer relationships. Wiley /John Wiley & Sons Inc.
Chicagoスタイル(17版)引用形式Barner James G. Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships. New Jersey ,Canada: Wiley /John Wiley & Sons Inc, 2006.
MLA(9版)引用形式Barner James G. Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships. Wiley /John Wiley & Sons Inc, 2006.
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