Cita APA (7th ed.)

Crego JR. Edwin T. & Schiffrin Peter. (1995). Customer-Centered Reengineering: Remapping for total customer value. Irwin / Professional Publishing.

Cita Chicago (17th ed.)

Crego JR. Edwin T. i Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. USA: Irwin / Professional Publishing, 1995.

Cita MLA (9th ed.)

Crego JR. Edwin T. i Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. Irwin / Professional Publishing, 1995.