Παραπομπή σε μορφή APA (7η εκδ.)

Crego JR. Edwin T. & Schiffrin Peter. (1995). Customer-Centered Reengineering: Remapping for total customer value. Irwin / Professional Publishing.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Crego JR. Edwin T. και Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. USA: Irwin / Professional Publishing, 1995.

Παραπομπή σε μορφή MLA (9th εκδ.)

Crego JR. Edwin T. και Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. Irwin / Professional Publishing, 1995.