Style de citation APA (7e éd.)

Crego JR. Edwin T. & Schiffrin Peter. (1995). Customer-Centered Reengineering: Remapping for total customer value. Irwin / Professional Publishing.

Style de citation Chicago (17e éd.)

Crego JR. Edwin T. et Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. USA: Irwin / Professional Publishing, 1995.

Style de citation MLA (9e éd.)

Crego JR. Edwin T. et Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. Irwin / Professional Publishing, 1995.