Lua APA (7ú heag.)

Crego JR. Edwin T. & Schiffrin Peter. (1995). Customer-Centered Reengineering: Remapping for total customer value. Irwin / Professional Publishing.

Lua i Stíl Chicago (17ú heag.)

Crego JR. Edwin T. agus Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. USA: Irwin / Professional Publishing, 1995.

Lua MLA (9ú heag.)

Crego JR. Edwin T. agus Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. Irwin / Professional Publishing, 1995.

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