Crego JR. Edwin T. & Schiffrin Peter. (1995). Customer-Centered Reengineering: Remapping for total customer value. Irwin / Professional Publishing.
Chicago Style (17. basım) AtıfCrego JR. Edwin T. ve Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. USA: Irwin / Professional Publishing, 1995.
MLA (9th ed.) AtıfCrego JR. Edwin T. ve Schiffrin Peter. Customer-Centered Reengineering: Remapping for Total Customer Value. Irwin / Professional Publishing, 1995.
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