Durkin Dianne Michonski. (2005). Loyalty Advantage: Essential steps to energize your company, your customers, your brand. American Management Association.
Chicago Style (17th ed.) CitationDurkin Dianne Michonski. Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. NewYork: American Management Association, 2005.
MLA (9th ed.) CitationDurkin Dianne Michonski. Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. American Management Association, 2005.
Warning: These citations may not always be 100% accurate.