APA-viite (7. p.)

Durkin Dianne Michonski. (2005). Loyalty Advantage: Essential steps to energize your company, your customers, your brand. American Management Association.

Chicago-viite (17. p.)

Durkin Dianne Michonski. Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. NewYork: American Management Association, 2005.

MLA-viite (9. p.)

Durkin Dianne Michonski. Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. American Management Association, 2005.