Durkin Dianne Michonski. (2005). Loyalty Advantage: Essential steps to energize your company, your customers, your brand. American Management Association.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रDurkin Dianne Michonski. Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. NewYork: American Management Association, 2005.
एमएलए (9वां संस्करण) प्रशस्ति पत्रDurkin Dianne Michonski. Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. American Management Association, 2005.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.