APA-referens (7:e uppl.)

Durkin Dianne Michonski. (2005). Loyalty Advantage: Essential steps to energize your company, your customers, your brand. American Management Association.

Chicago-referens (17:e uppl.)

Durkin Dianne Michonski. Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. NewYork: American Management Association, 2005.

MLA-referens (9:e uppl.)

Durkin Dianne Michonski. Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. American Management Association, 2005.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.