Lovelock Christopher, Wirtz john, & Chatterjee jayanta. (2010). Services Marketing: People, technology, strategy (6th.). Pearson India Pvt. Ltd.
Style de citation Chicago (17e éd.)Lovelock Christopher, Wirtz john, et Chatterjee jayanta. Services Marketing: People, Technology, Strategy. 6th. India: Pearson India Pvt. Ltd, 2010.
Style de citation MLA (9e éd.)Lovelock Christopher, et al. Services Marketing: People, Technology, Strategy. 6th. Pearson India Pvt. Ltd, 2010.
Attention : ces citations peuvent ne pas être correctes à 100%.