Lovelock Christopher, Wirtz john, & Chatterjee jayanta. (2010). Services Marketing: People, technology, strategy (6th.). Pearson India Pvt. Ltd.
Citazione stile Chigago Style (17a edizione)Lovelock Christopher, Wirtz john, e Chatterjee jayanta. Services Marketing: People, Technology, Strategy. 6th. India: Pearson India Pvt. Ltd, 2010.
Citatione MLA (9a ed.)Lovelock Christopher, et al. Services Marketing: People, Technology, Strategy. 6th. Pearson India Pvt. Ltd, 2010.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.