Lua APA (7ú heag.)

Zeithaml,Valarie A, & Bitner, M. J. G. (2019). Services Marketing (7th.). McGraw Hill Education.

Lua i Stíl Chicago (17ú heag.)

Zeithaml,Valarie A, agus Mary Jo; Gremler Bitner. Services Marketing. 7th. Chennai: McGraw Hill Education, 2019.

Lua MLA (9ú heag.)

Zeithaml,Valarie A, agus Mary Jo; Gremler Bitner. Services Marketing. 7th. McGraw Hill Education, 2019.

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