Customer Science: Behavioral insights for creating breakthrough customer experiences

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Bibliografiske detaljer
Hovedforfatter:	Chernev, Alexander
Format:	Ukendt
Sprog:	engelsk
Udgivet:	USA Kellogg School of Management 2022
Fag:	customer service customer customer experience
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Lignende værker

Customer Loyalty
af: Rai, Alok Kumar
Udgivet: (2014)

The Cult of the Customer
af: Hyken, Shep
Udgivet: (2009)

The experience-centric organization how to win through customer experience by Simon David Clatworthy
af: Clatworthy, Simon David
Udgivet: (2022)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
af: COOK SARAH
Udgivet: (2010)

Customer experience management : a revolutionary approach to connecting with your customers
af: Schmitt, Bernd
Udgivet: (2003)

Do You Want To Keep Your Customers Forever
af: Pine BJ II
Udgivet: (2009)

Do You Want to Keep Your Customers Forever?
af: Pine B Joseph
Udgivet: (2009)

Customer Relationship Management
af: Srivastava, Mallika
Udgivet: (2016)

Negative customer experience analytics
af: Sakhalkar,Sukhada M.
Udgivet: (2023)

Designing Experiences
af: Rossman, J. Robert
Udgivet: (2019)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
af: BLANCHARD KEN
Udgivet: (2007)

Creating customer delight:Customer service & relationship management
af: Prakash,Anand
Udgivet: (2016)

Customer Relationship Management
af: Buttle, Francis
Udgivet: (2004)

Customer Relationship Management
af: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Udgivet: (2007)

Tough Customers : Customer Service Rep's Survival Guide Series
af: Dee David
Udgivet: (1994)

BUILDING A CHAIN OF CUSTOMERS
af: SCHONBERGER RIC
Udgivet: (1990)

Customers for Life : how to turn that one-time buyer into a lifetime customer
af: Sewell Carl
Udgivet: (1990)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
af: Sewell, Carl
Udgivet: (2002)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
af: DAVIS FRANK
Udgivet: (1996)

Antecedents and Outcomes of Customer Experience in Lifestyle Retail
af: Kaul Dimple
Udgivet: (2015)

CUSTOMER RELATIONSHIP MANAGEMENT
af: ANDERSON KRISTIN
Udgivet: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
af: BROWN STANLEY
Udgivet: (2000)

Antecedents of Customer Experience in India: A study of the Airline Industry
af: Majra Hufrish
Udgivet: (2013)

The experience-centric organization how to win through customer experience
af: Clatworthy, Simon
Udgivet: (2019)

Creating Market Insight
af: Smith, Brian D
Udgivet: (2008)

Winning with Customers
af: Pigues D Keith
Udgivet: (2010)

Customer behaviour
af: Vyas, Hitesh D.
Udgivet: (2009)

Customer behaviour
af: Schiffman, Leon G.
Udgivet: (2008)

Customer Relationship management
af: Buttle, Francis
Udgivet: (2022)

Managing Knock Your Socks off Service
af: Bell, Chip R
Udgivet: (2007)

Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers
af: Spector Robert
Udgivet: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
af: SUGANDHI R K
Udgivet: (2008)

Inside the Customer Universe
af: Anderson, Henrik
Udgivet: (2008)

Custome Driven service management
af: Bhalachandran S
Udgivet: (2007)

Customer - Driven Services Management .
af: Balachandram, S.
Udgivet: (2004)

Managing Customer Relationships
af: Peppers Don
Udgivet: (2011)

Hidden Wealth of Customers
af: Lee Bill
Udgivet: (2012)

Making customers matter
af: Harvard Bus.School Pub
Udgivet: (2010)

Increasing Customer Loyalty
af: Harvard Business School
Udgivet: (2011)

Focusing on your Customer
af: Harvard Bus.School Pub
Udgivet: (2011)