Customer Science: Behavioral insights for creating breakthrough customer experiences

Αποθηκεύτηκε σε:

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας:	Chernev, Alexander
Μορφή:	Άγνωστο
Γλώσσα:	Αγγλικά
Έκδοση:	USA Kellogg School of Management 2022
Θέματα:	customer service customer customer experience
Ετικέτες:	Προσθήκη ετικέτας Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!

Παρόμοια τεκμήρια

Customer Loyalty
από: Rai, Alok Kumar
Έκδοση: (2014)

The Cult of the Customer
από: Hyken, Shep
Έκδοση: (2009)

The experience-centric organization how to win through customer experience by Simon David Clatworthy
από: Clatworthy, Simon David
Έκδοση: (2022)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
από: COOK SARAH
Έκδοση: (2010)

Customer experience management : a revolutionary approach to connecting with your customers
από: Schmitt, Bernd
Έκδοση: (2003)

Do You Want To Keep Your Customers Forever
από: Pine BJ II
Έκδοση: (2009)

Do You Want to Keep Your Customers Forever?
από: Pine B Joseph
Έκδοση: (2009)

Customer Relationship Management
από: Srivastava, Mallika
Έκδοση: (2016)

Negative customer experience analytics
από: Sakhalkar,Sukhada M.
Έκδοση: (2023)

Designing Experiences
από: Rossman, J. Robert
Έκδοση: (2019)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
από: BLANCHARD KEN
Έκδοση: (2007)

Creating customer delight:Customer service & relationship management
από: Prakash,Anand
Έκδοση: (2016)

Customer Relationship Management
από: Buttle, Francis
Έκδοση: (2004)

Customer Relationship Management
από: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Έκδοση: (2007)

Tough Customers : Customer Service Rep's Survival Guide Series
από: Dee David
Έκδοση: (1994)

BUILDING A CHAIN OF CUSTOMERS
από: SCHONBERGER RIC
Έκδοση: (1990)

Customers for Life : how to turn that one-time buyer into a lifetime customer
από: Sewell Carl
Έκδοση: (1990)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
από: Sewell, Carl
Έκδοση: (2002)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
από: DAVIS FRANK
Έκδοση: (1996)

Antecedents and Outcomes of Customer Experience in Lifestyle Retail
από: Kaul Dimple
Έκδοση: (2015)

CUSTOMER RELATIONSHIP MANAGEMENT
από: ANDERSON KRISTIN
Έκδοση: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
από: BROWN STANLEY
Έκδοση: (2000)

Antecedents of Customer Experience in India: A study of the Airline Industry
από: Majra Hufrish
Έκδοση: (2013)

The experience-centric organization how to win through customer experience
από: Clatworthy, Simon
Έκδοση: (2019)

Creating Market Insight
από: Smith, Brian D
Έκδοση: (2008)

Winning with Customers
από: Pigues D Keith
Έκδοση: (2010)

Customer behaviour
από: Vyas, Hitesh D.
Έκδοση: (2009)

Customer behaviour
από: Schiffman, Leon G.
Έκδοση: (2008)

Customer Relationship management
από: Buttle, Francis
Έκδοση: (2022)

Managing Knock Your Socks off Service
από: Bell, Chip R
Έκδοση: (2007)

Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers
από: Spector Robert
Έκδοση: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
από: SUGANDHI R K
Έκδοση: (2008)

Inside the Customer Universe
από: Anderson, Henrik
Έκδοση: (2008)

Custome Driven service management
από: Bhalachandran S
Έκδοση: (2007)

Customer - Driven Services Management .
από: Balachandram, S.
Έκδοση: (2004)

Managing Customer Relationships
από: Peppers Don
Έκδοση: (2011)

Hidden Wealth of Customers
από: Lee Bill
Έκδοση: (2012)

Making customers matter
από: Harvard Bus.School Pub
Έκδοση: (2010)

Increasing Customer Loyalty
από: Harvard Business School
Έκδοση: (2011)

Focusing on your Customer
από: Harvard Bus.School Pub
Έκδοση: (2011)