Citação norma APA

Greenberg, P. (2010). CRM (Customer Relationship Management) at the Speed of Light (4th.). Tata McGraw Hill Education Private Limited.

Citação norma Chicago

Greenberg, Paul. CRM (Customer Relationship Management) at the Speed of Light. 4th. New Delhi: Tata McGraw Hill Education Private Limited, 2010.

Citação norma MLA

Greenberg, Paul. CRM (Customer Relationship Management) at the Speed of Light. 4th. Tata McGraw Hill Education Private Limited, 2010.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.