Style de citation APA (7e éd.)

Spector Robert & McCarthy Patrick D. (2000). The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. John Wiley & Sons,Inc.

Style de citation Chicago (17e éd.)

Spector Robert et McCarthy Patrick D. The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. USA: John Wiley & Sons,Inc, 2000.

Style de citation MLA (9e éd.)

Spector Robert et McCarthy Patrick D. The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. John Wiley & Sons,Inc, 2000.