Spector Robert & McCarthy Patrick D. (2000). The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. John Wiley & Sons,Inc.
Lua i Stíl Chicago (17ú heag.)Spector Robert agus McCarthy Patrick D. The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. USA: John Wiley & Sons,Inc, 2000.
Lua MLA (9ú heag.)Spector Robert agus McCarthy Patrick D. The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. John Wiley & Sons,Inc, 2000.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.