Spector Robert & McCarthy Patrick D. (2000). The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. John Wiley & Sons,Inc.
Chicagoスタイル(17版)引用形式Spector Robert , McCarthy Patrick D. The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. USA: John Wiley & Sons,Inc, 2000.
MLA(9版)引用形式Spector Robert , McCarthy Patrick D. The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company. John Wiley & Sons,Inc, 2000.
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